Remote Backup – Terms of Service

The Service

You will be provided with a Unix filesystem of a certain size for a certain monthly fee, both of which are determined when you become a customer of J-Town Internet Services Ltd. You may cancel at any time for any reason with no penalties or future obligation. Generally, existing payments will not be refunded to you.

In return for these payments, your filesystem and the computer system will have a 99.5% or better period of connectivity to the public Internet measured in one minute intervals.

You agree that the computer system that houses your filesystem will require downtime for consistency checks on rare occasions and that you will generally be given notice prior to this type of maintenance. You agree with the policy of J-Town Internet Services Ltd. to always trade system uptime for data integrity, and agree that extended periods of system downtime on rare occasions are required to ensure data integrity are acceptable, and further, will not be computed into the monthly system uptime percentage.

Privacy

J-Town Internet Services Ltd. does not examine the contents of customer filesystems.

However, during the course of normal operation and maintenance, certain meta-data such as filenames, directory structures, traffic levels and patterns may be observed.

J-Town Internet Services Ltd. does not store logs of customer activity. Every night all logs are destroyed, and only meta-data related to network traffic is stored.

No form of data or meta-data concerning the behavior of our customers or the contents of their filesystems, or even the customer data that we hold in our records for billing, will ever be divulged to any law enforcement officer or agency without order served directly by a court having jurisdiction.

J-Town recommends that all customers encrypt their sensitive data, and will aid them in doing so as part of routine support.

No consumer or personal information about our customers of any kind will be divulged to any party for any reason.

Acceptable Use Policy

J-Town Internet Services Ltd. customers agree not to store data on J-Town Internet Services Ltd. computer systems that violates Israeli law, US law, the state laws of any state in which J-Town Internet Services Ltd. does business in, or the local laws of any localities J-Town Internet Services Ltd. does business in.

J-Town Internet Services Ltd. customers also agree not to participate in, or aid others in, accessing any J-Town Internet Services Ltd. computer system in a manner that it is not already being made accessible in, or accessing any customer data that is not their own.

Lack of Guarantees

J-Town Internet Services Ltd. provides the services listed above, and any other services provided in the future on a BEST EFFORTS BASIS. NO GUARANTEES ARE EXPRESSED OR IMPLIED related to data retention, integrity, continuance, or availability. Your data may become unavailable, or be destroyed by any number of events, not limited to fire, floods, acts of terrorism, or other man made or natural disasters.

J-Town Internet Services Ltd. describes and refers to, in its communications and in documentation and by other means, numerous J-Town Internet Services Ltd. and third party software applications, methods and practices. You agree that J-Town Internet Services Ltd. makes no representation, claim or promise that these pieces of software provide any level of function, are safe, are secure, or are fit for any purpose whatsoever.

Reservation of Rights

J-Town Internet Services Ltd. reserves the right to revoke or alter this Terms of Service at any time. The company reserves the right to refuse service to any person or organization for any reason, and reserves the right to terminate the service of any existing client for any reason.

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