Remote Backups FAQ

What should I back up?
Is there a file size limit?
Is my traffic encrypted?
What is the difference between the standard and the geo-redundant product?
Should I choose the standard service or the geo-redundant back up?
How do I restore my data?
Can I back up different data after the initial installation?
What if my data is located on multiple computers?
How do I encrypt my data?
How do I sign up?

What should I back up?

Simply put, files or folders that are constantly changing benefit the most from being automatically backed up. Folders where you keep your mail and documents are prime candidates for backup. Large files that don’t change, such as pictures, sounds, and videos, can be backed up remotely but it may be more cost effective to back up these kinds of files onto a CD or DVD that is stored in a secure location.

Part of the set-up process involves an evaluation of which files and folders are best suited to automatic back-up and which can simply be backed up to a CD or DVD. Our goal is to provide the best service at the lowest cost to you.

Is there a file size limit?

No. Plus, you don’t need to decide how much space you will need ahead of time. Each month’s charges will be calculated according to the space you use.

Is my traffic encrypted?

Yes. Although J-Town supports the ftp and http (WebDAV) protocols (for legacy and embedded applications) we do not recommend them. Our standard network protocols are SSH and HTTPS (webDAVs), both of which are encrypted with the same level of security that is required for online banking and credit card processing.

What is the difference between the standard and the geo-redundant product?

Both products are identical in terms of your usage and interaction. The geo-redundant accounts are distinguished in that every night, automatically, their contents are replicated to one of our other sites around the world. No action is needed on your part, and no additional integration or maintenance is necessary – J-Town is solely responsible for this secondary replication.

Should I choose the standard service or the geo-redundant back up?

If you are backing up data that you are retaining yourself at your own location, then a standard offsite filesystem is probably sufficient. J-Town then becomes your backup, and the data exists at all times in two locations (your location, and your J-Town remote back up). However, if you do not maintain a copy of your data yourself, that is, if your J-Town back up is the ONLY location that your data is stored, we suggest you purchase the geo-redundant product.

If you maintain a copy, J-Town is your backup. If you do not maintain a copy, and you do not use the geo-redundant product, your data is NOT backed up. It exists in one location only.

How do I restore my data?

The easiest way do see or access your backed up data is directly through any web browser:

Browsing and Restoring your files using a web browser

  • Type 1234@usw-s001.rsync.net/ into the ulr line of the browser
    where (e.g. 1234) is your user name
  • Retype your username (e.g. 1234) and then your password into the popup box
  • Browse your files and folders and download to your computer

Or alternatively you can use WINSCP:

WinSCP is a simple, free file manager that allows easy real-time access to your rsync.net filesystem. You may use it for simple drag and drop backups or for browsing and verifying your files that have already been backed up using another method.

Downloading and Installing

First, visit this page:

http://winscp.net/eng/download.php

and download the latest version of WinSCP (click on the “Installation Package” link).

Now run the installation program that is downloaded. It will install winscp for you. When the installer asks you which view to use, choose “norton commander” view.
Configuring and Running WinSCP
Once the application is installed, run it (double-click the winSCP3 icon on your desktop). A small window will appear that is named “WinSCP
login”.

Under “host name”, enter the hostname from your welcome email. For example:

usw-s001.rsync.net

Under port number, just leave it at “22″

Under User Name, enter the username from your welcome email. For example:1405

Under password, enter your password.

Protocol should be set to “SFTP”.

Then hit “connect”.

You will now be connected – you will see the files from your own computer on the left hand side, and the files at rsync.net on the right hand side. You can drag and drop files between the two at your leisure.

If you like, you can fill in all of these fields and then choose to “save” the session so you can quickly connect in the future. Further, you can save the session even if you leave the password blank, which will allow you to save it without saving the password locally.

Can I back up different data after the initial installation?

Yes. You can add files (or folders) to be backed up automatically by adding a line to a special file. J-Town support will help guide you through the easy process.

You can also back up files manually by using free software called netdrive. J-Town technicians will set up the netdrive software during installation allowing you to simply drag and drop items to be backed up into your backup drive – just like it was on your own computer.

What if my data is located on multiple computers?

J-Town can easily back up decentralized data. Whether it means setting up several computers to back up, or creating a single network drive, J-Town technicians will determine the easiest way to back up all of your data.

How do I encrypt my data?

If you have sensitive data, such as financial information, J-Town recommends encrypting your data on a file by file (or folder by folder) basis using free software such as BC Archive or Truecrypt. During installation, J-Town technicians will help you set up the program and tech you how to encrypt your data.

J-Town recommends encrypting only sensitive files. there is no need to encrypt most files.

NOTE: Data is irretrievable if the encryption password is lost.

How do I sign up?

Click here to request a free data backup consultation.